Privacy Policy

Last Updated: August 2026

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Introduction

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Waypoint Coaching is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Policy explains how your information is collected, used, stored and protected when you visit this website, make an enquiry, or engage in coaching services.

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Who I Am

Waypoint Coaching is operated by Danielle Flear.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: [email protected]
Location: Exeter, Devon, United Kingdom

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Information I Collect

I may collect the following information:

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Information You Provide

When you submit a website enquiry or contact me directly, you may provide:

  • Name

  • Email address

  • Telephone number

  • Details about the support you are seeking

  • Preferred contact method

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Coaching Client Information

If you engage in coaching services, I may collect:

  • Personal contact details

  • Emergency contact information

  • Relevant background information

  • Session notes

  • Correspondence relating to appointments and services

  • Invoices and payment records

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Website Information

This website may automatically collect limited technical information such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data

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This information helps maintain website security and improve website performance.

How Your Information Is Used

Your information may be used to:

  • Respond to enquiries

  • Arrange consultation calls and appointments

  • Deliver coaching services

  • Maintain client records

  • Send service-related communications

  • Meet legal, safeguarding or professional obligations

  • Manage payments and administration

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Your information will not be sold or shared for marketing purposes.

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Lawful Basis for Processing

Under UK GDPR, personal information is processed on the following lawful bases:

  • Consent

  • Contract

  • Legitimate interests

  • Legal obligations

  • Vital interests where safeguarding concerns arise

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Confidentiality

Information shared within coaching sessions is treated confidentially.

However, confidentiality may be limited where there are concerns about:

  • Serious risk of harm to yourself

  • Serious risk of harm to another person

  • Safeguarding concerns involving a child or vulnerable adult

  • Legal requirements or court orders

  • Professional and ethical obligations

Where appropriate and safe to do so, I will aim to discuss any disclosure with you beforehand.

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Storage and Security

Personal information is stored securely using password-protected devices and secure systems.

Reasonable measures are taken to protect personal information from:

  • Loss

  • Unauthorised access

  • Misuse

  • Disclosure

Only information necessary for the provision of services and professional record keeping is retained.

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How Long Information Is Kept

Enquiry information that does not lead to coaching services will generally be deleted within 12 months.

Client records and session notes may be retained for up to 7 years after services end, or longer where required by legal, insurance or professional obligations.

After this period, information will be securely destroyed.

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Sharing Information

Information will only be shared where necessary, including:

  • Professional supervision

  • Safeguarding agencies

  • Emergency services

  • Regulatory or legal authorities

  • Professional advisers, insurers or legal representatives where required

Only the minimum necessary information will be disclosed.

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Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of information where appropriate

  • Restrict processing

  • Object to certain processing activities

  • Withdraw consent where consent is relied upon

  • Lodge a complaint with the Information Commissioner's Office (ICO)

For more information visit: www.ico.org.uk

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Contact Forms

When you submit information through the website contact form, the information you provide will only be used for responding to your enquiry and arranging services if requested.

Please do not send urgent, highly sensitive or emergency information through website forms or email.

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Cookies

This website may use cookies to improve functionality and understand website usage.

You can manage cookie preferences through your browser settings.

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Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on this website.

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Contact

If you have any questions about this Privacy Policy or how your personal information is managed, please contact:

Danielle Flear
Waypoint Coaching
Email: [email protected]