Terms and Conditions

By accessing this website or booking services through it, you agree to the terms and conditions outlined below.

These terms apply to all users of the website, including those making enquiries, booking consultation calls, or engaging in therapeutic coaching sessions.

About the Service

This website provides in-person and online therapeutic coaching services through individual sessions and/or family sessions.

Services are intended to support emotional wellbeing and psychological understanding but are not a substitute for emergency medical care, crisis intervention, or psychiatric services.

Free 20-Minute Consultation Calls

A free 20-minute consultation call is offered to discuss your needs and determine whether the service may be appropriate for you.

The consultation call:

  • Is informal and introductory in nature

  • Does not constitute therapy or psychological treatment

  • Does not establish a therapeutic relationship

  • Is not intended for crisis support or urgent mental health concerns

There is no obligation to continue with sessions following the consultation call.


Booking and Payment

Sessions must be booked in advance.

Payment details, session fees, and payment timing will be agreed prior to commencing sessions.

Cancellation Policy:

  • Appointments cancelled with more than 24 hours’ notice may be rearranged or refunded where appropriate

  • Appointments cancelled with less than 24 hours’ notice may be charged in full

  • Failure to attend a scheduled session without notice may result in the full session fee being charged

If you are running late, please inform me where possible. Sessions may still need to end at the scheduled time.

Confidentiality

Information shared within sessions will be treated confidentially and handled respectfully and securely.

However, confidentiality may need to be broken in certain circumstances, including:

  • Concerns regarding serious risk of harm to yourself or others

  • Safeguarding concerns involving a child or vulnerable adult

  • Legal obligations or court orders

  • Professional requirements relating to ethical practice and supervision

Where possible, this would be discussed with you first.


Emergency and Crisis Support

This service is not designed to provide crisis support or emergency mental health care.

If you are experiencing a mental health emergency or are at immediate risk of harm, please contact:

  • 999

  • Your GP

  • Your local crisis team

  • Your nearest A&E department

  • Samaritans on 116 123

Website enquiries and emails are not monitored continuously and should not be used for urgent support.

Website Enquiries and Contact Forms

You may submit questions or enquiries through the website contact form.

By submitting an enquiry, you consent to being contacted using the email address you provide.

Please do not include highly sensitive, confidential, or urgent information within website forms or emails.

Submitting an enquiry does not establish a therapist-client relationship.

While reasonable efforts are made to respond promptly, immediate responses cannot be guaranteed.


Online Sessions

Online sessions require access to:

  • A stable internet connection

  • A private and appropriate environment

  • A suitable device for video calls

If technical difficulties interrupt a session, reasonable efforts will be made to reconnect or rearrange where appropriate.

Clients are responsible for ensuring privacy on their own device and within their environment during sessions.

In-person sessions require:

  • Attendance at the agreed location and time. Sessions are held in a private therapy room in Exeter, unless another location is arranged.

  • Appropriate behaviour and respect for the venue and others present

  • Sufficient notice if you are unable to attend or are running late

Clients are responsible for their own travel arrangements and for arriving on time for appointments.

If unforeseen circumstances prevent a session from taking place (for example, venue issues, severe weather, illness, or other exceptional circumstances), reasonable efforts will be made to rearrange the appointment at a mutually convenient time.


Professional Practice

Services are delivered in accordance with relevant professional and ethical standards.

Any professional registrations, memberships, or qualifications displayed on this website are accurate to the best of my knowledge at the time of publication.


Data Protection and Privacy

Personal information submitted through this website or during sessions will be handled in accordance with UK GDPR and relevant data protection legislation.

Information is stored securely and used only for purposes related to the provision of services, communication, and legal or professional obligations.

Please refer to the Privacy Policy for further information regarding how your data is collected, stored, and used.


Limitation of Liability

While every effort is made to provide a professional and ethical service, no guarantees can be made regarding specific outcomes from therapeutic support.

The website owner is not liable for:

  • Temporary website unavailability

  • Technical interruptions

  • Indirect losses resulting from use of the website or services


Changes to Terms and Conditions

These terms and conditions may be updated periodically.

Continued use of the website or services following updates constitutes acceptance of any revised terms.

Contact

If you have questions regarding these terms and conditions, please use the contact form provided on the website.